Privacy Policy
Last Updated: January 2025
At dynelavira, we take your privacy seriously. This isn't just corporate speak — we genuinely care about how your information is handled. Running a business strategy consultancy means we often work with sensitive data, and we treat yours with the same respect we'd expect for our own.
This policy explains what we collect, why we need it, and what we do with it. We've tried to keep things clear and straightforward. If something doesn't make sense or you have questions, just reach out.
Information We Collect
When you interact with us through our educational programs and business strategy services, we collect several types of information. Some you give us directly, some we gather automatically, and some comes from how you use our site.
Information You Provide
This is the stuff you actively share with us:
- Contact details — name, email, phone number, and business address when you enquire about our programs
- Professional information — your current role, business challenges, and what you're hoping to achieve
- Program participation data — assignments, case studies, and workshop contributions
- Payment information — billing details for course enrolment (processed through secure third-party providers)
- Communication records — emails, feedback forms, and consultation notes
Information We Collect Automatically
Like most websites, we gather some technical data when you visit:
- IP address and general location (usually just city-level)
- Browser type and device information
- Which pages you visit and how long you stay
- Where you came from before landing on our site
- Basic usage patterns that help us improve the experience
How We Use Your Information
We're not in the business of collecting data just for the sake of it. Everything we gather serves a specific purpose related to delivering quality business education and strategy consulting.
| Purpose | How It Works |
|---|---|
| Program Delivery | Managing enrolments, sending course materials, tracking progress, and providing personalized feedback on your work |
| Communication | Responding to enquiries, sending updates about programs you've shown interest in, and providing relevant business insights |
| Service Improvement | Understanding which topics resonate, where people get stuck, and how we can make our programs more effective |
| Legal Compliance | Meeting obligations under Australian privacy law, maintaining accurate records, and protecting both parties |
We will never: Sell your information to third parties, spam you with unrelated marketing, or use your data for purposes you haven't agreed to. That's just not how we operate.
Your Rights Under Australian Privacy Law
The Australian Privacy Principles give you substantial control over your personal information. These aren't just theoretical rights — we're set up to handle these requests properly.
Access Your Data
Request a copy of the personal information we hold about you. We'll provide it within 30 days in a readable format.
Correct Inaccuracies
If something's wrong or outdated, let us know and we'll fix it promptly. Accurate records benefit everyone.
Request Deletion
Ask us to delete your information (subject to legal retention requirements for business records and completed transactions).
Opt Out
Unsubscribe from marketing communications anytime. You'll still receive essential program-related updates if you're enrolled.
Restrict Processing
Limit how we use your information while we sort out any concerns you might have.
Lodge a Complaint
If you're not satisfied with how we've handled your data, you can contact the Office of the Australian Information Commissioner.
To exercise any of these rights, email us at info@dynelavira.com with your request. We'll need to verify your identity first — just a basic step to protect your information.
How We Protect Your Information
Security isn't something we tack on at the end. It's built into how we operate from the ground up.
Our data protection measures include:
- Encrypted connections (SSL/TLS) for all data transmission
- Secure Australian-based servers with regular backups
- Access controls limiting who can see your information internally
- Regular security audits and vulnerability assessments
- Staff training on privacy and data handling best practices
- Secure disposal procedures for information we no longer need
That said, no system is 100% bulletproof. We do everything reasonably possible to protect your data, but we can't guarantee absolute security. If you notice anything suspicious, contact us immediately.
Sharing and Disclosure
We keep your information within our organization as much as possible. But there are a few situations where we share data with carefully selected third parties.
Service Providers
Sometimes we work with other companies to deliver our services. These include:
- Email service providers for program communications
- Payment processors for secure transaction handling
- Cloud storage providers for course materials
- Analytics tools to understand site usage
All our service providers are bound by strict confidentiality agreements and can only use your data for specific purposes we've authorized.
Legal Requirements
We'll disclose information if required by Australian law, court order, or regulatory authority. This might happen if there's a legal dispute, suspected fraud, or a valid government request.
Business Transfers
If dynelavira is acquired or merges with another company, your information would transfer as part of that transaction. You'd be notified beforehand with details about how your data will be handled going forward.
Important: We never sell, rent, or trade your personal information to third parties for their marketing purposes. Full stop.
Data Retention
We don't keep your information forever. Once it's no longer needed, we securely delete it.
Here's our general approach to retention:
- Active program participants: Information kept for the duration of your enrolment plus seven years (Australian tax requirements)
- Enquiries not converted: Basic contact details retained for two years, then deleted
- Marketing contacts: Kept until you unsubscribe, then removed within 30 days
- Financial records: Maintained for seven years as required by Australian tax law
- Website analytics: Aggregated data kept indefinitely, but individual identifiers removed after 26 months
If you'd like us to delete your information sooner, just ask. We'll comply unless there's a legal reason we need to keep it.
Cookies and Tracking
Our website uses cookies — small text files stored on your device. Most are essential for the site to function properly, while others help us understand how people use our services.
Types of Cookies We Use
- Essential cookies: Required for basic site functionality like remembering your session
- Analytics cookies: Help us understand which pages are useful and where people encounter issues
- Preference cookies: Remember your settings for a better experience on return visits
You can control cookie settings through your browser. Blocking essential cookies might affect site functionality, but that's your choice to make.
International Data Transfers
Your information is primarily stored and processed within Australia. Occasionally, we might use service providers based overseas, particularly for cloud services or specialized tools.
When this happens, we ensure:
- The receiving country has adequate privacy protections
- Contractual safeguards are in place requiring equivalent protection
- Data is encrypted during transmission
- Access is limited to what's necessary for the specific service
Most of our international providers are based in countries with strong privacy frameworks similar to Australia's, like the EU or New Zealand.
Children's Privacy
Our business strategy programs are designed for working professionals and business owners. We don't knowingly collect information from anyone under 18 without parental consent.
If we discover we've inadvertently collected data from someone underage, we'll delete it immediately. If you believe this has happened, contact us right away.
Changes to This Policy
We update this privacy policy occasionally to reflect changes in our practices or legal requirements. When we make significant changes, we'll notify you by email and prominently post the updates on our website.
The "Last Updated" date at the top shows when the current version took effect. We encourage you to review this policy periodically, especially before sharing new information with us.
Continuing to use our services after changes indicates your acceptance of the updated policy. If you disagree with changes, you can close your account or stop using our services.
Questions or Concerns?
If anything in this policy is unclear, or if you have specific questions about how we handle your information, we're here to help. Privacy questions usually get a response within one business day.
You can also lodge a complaint with the Office of the Australian Information Commissioner if you believe we've mishandled your personal information.